pjtaya Privacy Policy

1. Introduction and Scope

pjtaya ("we," "us," "our," or the "Company") operates the online gaming platform located at https://pjtaya.cam (the "Platform"). We are committed to protecting the privacy and personal data of our users ("you," "your," or "User") in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), National Privacy Commission (NPC) circulars, and international best practices.

This Privacy Policy applies to all personal data collected through the Platform, including data collected through our website, mobile applications, customer support channels, and any other digital touchpoints where pjtaya collects personal information. By accessing or using the Platform, you acknowledge that you have read, understood, and consent to the collection, use, processing, and disclosure of your personal data as described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. Any terms not defined in this Privacy Policy shall have the meaning assigned to them in our Terms and Conditions.

2. Data Controller and Contact Information

pjtaya is the data controller responsible for the collection, processing, and protection of your personal data. For all privacy-related inquiries, requests to exercise your data subject rights, or concerns about how we handle your personal information, please contact our Data Protection Officer:

• Data Protection Officer: pjtaya DPO
• Email: [email protected]
• Alternative Contact: [email protected] (Reference: Privacy Inquiry)
• Available Channels: Live Chat (24/7), Facebook Messenger, Viber

We are committed to responding to all privacy inquiries and data subject rights requests within fifteen (15) calendar days from receipt of a complete and verified request, in accordance with NPC guidelines.

3. Personal Data We Collect

pjtaya collects various categories of personal data necessary to provide our online gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The types of personal data we collect include:

3.1 Account Registration Information

• Full legal name (first name, middle name, last name)
• Date of birth (to verify age eligibility)
• Email address
• Mobile phone number
• Username and password (encrypted)
• Preferred language and currency
• Security questions and answers

3.2 Identity Verification and KYC Documents

• Government-issued identification documents (Philippine passport, driver's license, UMID, Postal ID, SSS ID, national ID, voter's ID)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Selfie photograph for biometric verification
• Social Security System (SSS) number or Tax Identification Number (TIN) where required for tax reporting

3.3 Financial and Payment Information

• Bank account details (account number, bank name, account holder name)
• E-wallet account information (GCash number, PayMaya number)
• Transaction history (deposits, withdrawals, bet placements, wins)
• Payment method preferences
• Source of funds documentation (for large transactions)

3.4 Gaming Activity and Behavioral Data

• Game play history and session logs
• Betting patterns and preferences
• Favorite games and game providers
• Bonus and promotion participation history
• Wagering statistics and risk profile
• Responsible gaming settings and self-exclusion status

3.5 Technical and Device Information

• IP address and geolocation data
• Device type, model, operating system, and unique device identifiers
• Browser type and version
• Cookies, web beacons, and similar tracking technologies
• Referral source and clickstream data
• Session duration and frequency of visits

3.6 Communication and Support Records

• Customer support chat transcripts and email correspondence
• Phone call recordings (where legally permitted and disclosed)
• Survey responses and feedback
• Marketing preferences and communication consent

4. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012, pjtaya processes your personal data based on one or more of the following lawful bases:

• Consent: You have provided explicit, informed, and freely given consent for specific processing activities, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions), including account creation, payment processing, game provision, and customer support.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including anti-money laundering (AMLA), know-your-customer (KYC) requirements, tax reporting obligations, and gaming license conditions imposed by regulatory authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and analytics, provided such interests do not override your fundamental rights and freedoms.
• Vital Interests: Processing is necessary to protect your vital interests or those of another person, such as in emergency situations.

5. How We Use Your Personal Data

pjtaya uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your pjtaya account; authenticating your identity; processing login credentials; and managing account settings.
• Service Provision: Enabling access to casino games, sports betting, and other gaming services; processing bets and wagers; calculating and crediting winnings; managing bonuses and promotions.
• Payment Processing: Processing deposits and withdrawals; verifying payment methods; preventing payment fraud; maintaining financial transaction records; issuing tax documentation where required.
• Regulatory Compliance: Verifying age and identity to prevent underage gambling; conducting KYC and enhanced due diligence; complying with anti-money laundering regulations; responding to lawful requests from government authorities; maintaining audit trails and compliance records.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, collusion, and other prohibited conduct; monitoring gaming activity for suspicious patterns; protecting the integrity of games and the Platform.
• Customer Support: Responding to inquiries, complaints, and support requests; resolving disputes; providing technical assistance; improving service quality.
• Responsible Gaming: Implementing deposit limits, loss limits, and session time limits; facilitating self-exclusion requests; identifying problem gambling behavior; providing responsible gaming resources.
• Marketing and Communications: Sending promotional offers, bonus notifications, and product updates (with your consent); personalizing marketing content based on gaming preferences; conducting customer satisfaction surveys.
• Platform Improvement: Analyzing user behavior and preferences; conducting A/B testing; improving user interface and experience; developing new features and services; performing statistical analysis.
• Legal Protection: Establishing, exercising, or defending legal claims; complying with court orders and legal processes; protecting our rights, property, and safety.

6. Disclosure and Sharing of Personal Data

pjtaya does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your personal data with the following categories of recipients for the purposes described in this Privacy Policy:

6.1 Service Providers and Business Partners

• Game Providers: Third-party game developers and suppliers (Pragmatic Play, Evolution Gaming, Microgaming, PG Soft, NetEnt, etc.) who provide casino games and receive limited data necessary for game operation.
• Payment Processors: Banks, e-wallet providers (GCash, PayMaya), and payment gateway services that process financial transactions on our behalf.
• Identity Verification Services: Third-party KYC and identity verification providers that assist in verifying user identity and preventing fraud.
• Cloud Hosting Providers: Technology infrastructure providers that host our Platform and store data securely.
• Customer Support Services: Third-party customer support platforms and live chat providers.
• Marketing and Analytics Partners: Third-party analytics platforms, advertising networks, and marketing automation tools (subject to your consent where required).

6.2 Regulatory and Government Authorities

We may disclose your personal data to regulatory bodies, law enforcement agencies, tax authorities, and other government entities when required by law or in response to lawful requests, including:

• Philippine Amusement and Gaming Corporation (PAGCOR)
• Anti-Money Laundering Council (AMLC)
• Bureau of Internal Revenue (BIR)
• National Privacy Commission (NPC)
• Philippine National Police (PNP) and National Bureau of Investigation (NBI)
• Courts and judicial authorities

6.3 Corporate Transactions

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Privacy Policy.

6.4 Data Processing Agreements

All third-party service providers with whom we share personal data are bound by contractual data processing agreements that require them to implement appropriate technical and organizational security measures, process data only for specified purposes, and comply with applicable data protection laws.

7. International Data Transfers

While pjtaya primarily operates within the Philippines and stores data on servers located within Philippine territory, certain third-party service providers (such as cloud hosting platforms and game providers) may process data in jurisdictions outside the Philippines. When we transfer personal data internationally, we ensure that:

• The receiving country provides an adequate level of data protection as recognized by the National Privacy Commission, or
• Appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), binding corporate rules, or other legally recognized transfer mechanisms, and
• Your rights remain protected in accordance with Philippine data protection standards.

By using the Platform, you acknowledge and consent to such international data transfers, subject to the safeguards described above.

8. Data Retention and Deletion

pjtaya retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

• Account Information: Retained for the duration of your active account, plus five (5) years following account closure, in accordance with anti-money laundering regulations and gaming license requirements.
• Financial Transaction Records: Retained for seven (7) years from the date of the transaction, as required by tax and financial record-keeping laws.
• KYC and Identity Verification Documents: Retained for five (5) years following account closure or the last transaction, in accordance with AMLA requirements.
• Gaming Activity Logs: Retained for five (5) years, as required by regulatory authorities for audit and dispute resolution purposes.
• Marketing Communications Data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.
• Technical Logs and Security Data: Retained for six (6) months to two (2) years, depending on the nature of the data and security requirements.

Upon expiration of the applicable retention period, personal data will be securely deleted or anonymized. However, certain data may be retained in anonymized or aggregated form for statistical and analytical purposes, which do not identify you as an individual.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

• Right to be Informed: You have the right to be informed about the collection, use, and processing of your personal data, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data we hold about you, including details about how it is processed.
• Right to Object: You have the right to object to certain processing activities, including direct marketing and automated decision-making.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where processing is unlawful, no longer necessary, or you have withdrawn consent.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
• Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) calendar days. In certain circumstances, we may be unable to fulfill your request due to legal or regulatory obligations, in which case we will explain the reasons for our inability to comply.

10. Data Security Measures

pjtaya implements robust technical, organizational, and physical security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, disclosure, or misuse. Our security measures include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based access controls and multi-factor authentication.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats.
• Data Minimization: We collect and retain only the personal data necessary for specified purposes, minimizing exposure in the event of a security incident.
• Employee Training: All employees with access to personal data receive regular training on data protection principles, security best practices, and incident response procedures.
• Incident Response: We maintain a documented data breach response plan to ensure timely detection, containment, and notification in accordance with NPC requirements.

Despite our best efforts, no system is completely secure. If you believe your account has been compromised, please contact us immediately at [email protected].

11. Cookies and Tracking Technologies

pjtaya uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze Platform usage, personalize content, and deliver targeted advertising. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information about your preferences and activities.

11.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Platform, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the Platform, helping us improve functionality and user experience.
• Functional Cookies: Remember your preferences and settings, such as language, currency, and game filters.
• Advertising Cookies: Deliver relevant advertisements based on your interests and measure the effectiveness of marketing campaigns.

11.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings by blocking or deleting cookies. However, disabling certain cookies may affect the functionality of the Platform and prevent you from accessing certain features. Most browsers allow you to control cookies through their settings preferences. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

12. Third-Party Links and Services

The pjtaya Platform may contain links to third-party websites, applications, or services that are not controlled or operated by us. This Privacy Policy does not apply to such third-party platforms. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

13. Children's Privacy

pjtaya services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information and terminate the associated account. If you believe we have collected data from a minor, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

pjtaya reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The date of the most recent revision will be indicated at the top of this document. Material changes to this Privacy Policy will be communicated to you via email or prominent notice on the Platform at least thirty (30) days prior to the effective date of the changes.

Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must discontinue use of the Platform and may request deletion of your account and personal data, subject to legal retention requirements.

15. Complaints and Regulatory Authority

If you have concerns about how pjtaya handles your personal data or believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: www.privacy.gov.ph
• Hotline: (02) 8234-2228

We encourage you to contact us first at [email protected] so we may address your concerns directly.

16. Consent and Acknowledgment

By creating an account with pjtaya, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, use, processing, disclosure, and retention of your personal data as described herein. You further acknowledge that you have been informed of your data subject rights under the Data Privacy Act of 2012 and know how to exercise those rights.